Version 1.0 — effective 20 August 2026
These Terms govern your use of the Simplewealth platform and on-ramping interface. Please read them before you use the service. By opening an account, placing an order, or otherwise using the service, you confirm that you have read these Terms and agree to be bound by them. If you do not agree to them, you must not use the service.
Simplewealth AG ("Simplewealth", "we", "us", "our") is a company limited by shares incorporated under the laws of Switzerland, registered under UID CHE-324.715.255, with its registered office at Voltastrasse 61, 8044 Zürich, Switzerland.
Our website is https://www.simplewealth.ch. Registration takes place at https://kyc.simplewealth.ch/register and the platform is at https://portal.simplewealth.ch/login. These Terms are published at https://www.simplewealth.ch/terms-of-service.
Simplewealth is a financial intermediary affiliated with the VQF, a self-regulatory organisation recognised by the Swiss Financial Market Supervisory Authority (FINMA) under the Anti-Money Laundering Act (AMLA). This affiliation means our anti-money-laundering compliance is supervised by the VQF.
This affiliation covers anti-money-laundering supervision only; Simplewealth is not licensed or prudentially supervised by FINMA and is not a bank.
Our live service is stablecoin on- and off-ramping: converting fiat currency into stablecoins (on-ramping) and stablecoins back into fiat currency (off-ramping), through the platform or the on-ramping interface. In every transaction we deal with you as principal and are your sole counterparty. Section 4.1 explains what that means and why it matters.
Custody and crypto direct debit are in beta and are not generally available. Section 7 applies where you use them.
The service is open to individuals and to legal entities.
An individual must be at least 18 years old and have full legal capacity. A legal entity must be validly incorporated and in good standing under the law of its place of incorporation.
Unless we have agreed otherwise in writing and completed due diligence on the person concerned, you must act on your own behalf and not in the interest of anyone else.
In these Terms, "you" means the account holder — the individual or the entity in whose name the account is opened — and, where the account holder is an entity, also each person who accesses or instructs us through that account on its behalf.
Where the account holder is a legal entity, the following also applies:
You confirm that you are not resident or located in, and not a national of, any jurisdiction in which our service is prohibited or requires an authorisation we do not hold, and that you are not subject to sanctions administered by Switzerland, the United Nations, the European Union, the United Kingdom or the United States, and are not owned or controlled by, or acting for, any person who is.
You must stop using the service immediately if any of this ceases to be true. We may restrict or refuse access from any jurisdiction, and may change those restrictions at any time — including in response to a change in law or a sanctions designation — with effect from the moment we apply them.
You must not:
If you find a security vulnerability, please report it to us at the address in section 18 rather than exploiting it. We will not pursue a good-faith reporter who acts responsibly and does not access or damage other users' data.
You are responsible for determining what tax applies to your use of the service, and for filing and paying it. You confirm that the funds and digital assets you pass through the service have been, or will be, properly declared to the tax authorities of every jurisdiction in which you are liable. We do not withhold tax on your behalf and we do not report your transactions to a tax authority except where the law requires it.
Swiss law treats the exchange of fiat currency for cryptocurrency, and the reverse, as an activity subject to AMLA. Depending on the size and pattern of your transactions, we must verify your identity, establish the identity of any beneficial owner, and understand the purpose of the relationship before we can act for you.
Smaller occasional transactions may fall within a statutory threshold below which reduced measures apply. Where they do, we may act for you without full verification. That is a concession the law allows, not a right you hold: we may require full verification at any time, and we will do so where the amount, the frequency or the pattern of your activity calls for it, or where anything about a transaction gives us cause. Until we have what we have asked for, we will not act.
You agree to give us the documents and information we ask for, and to keep them current by telling us promptly when something changes.
Our obligations do not end at onboarding. We monitor transactions on a risk basis and may at any time ask you for further documents or information, including evidence of the source of funds or the source of wealth behind a transaction, and for confirmation of who controls a wallet address you use.
You confirm that the funds and digital assets you pass through the service come from a lawful source.
We may refuse to onboard you, refuse or delay an order, suspend your access, or end the relationship where we consider it necessary to comply with our legal or regulatory obligations, where you do not provide information we have requested, where we have concerns about the source or destination of funds, or where a sanctions or screening result requires it.
Where we file a report with the Money Laundering Reporting Office Switzerland, the law requires us to block the assets concerned and prohibits us from telling you that a report has been made or why your transaction has stopped. In that situation we will say as little as the law permits, and our silence should not be read as an accusation against you.
When we send digital assets on your instruction to an account at another regulated institution, Swiss rules require us to transmit information identifying you as the originator, and the beneficiary information you have given us, to the receiving institution. We do this as a matter of legal obligation and cannot execute the transfer without it.
We deal with you as principal. Every transaction you enter into through the service is a transaction between you and Simplewealth AG, and Simplewealth AG is your sole counterparty. When we accept your order, a contract forms between you and us — and between you and no one else.
We are not acting as your broker, agent, trustee or fiduciary, and we do not place, route or execute orders on your behalf in any market. We quote a price at which we are willing to buy or sell. If you accept it, we buy from you or sell to you on our own account.
To source liquidity and manage our own position, we may buy, sell, hedge or otherwise transact with banks, exchanges, liquidity providers, issuers and other counterparties. Those are our own transactions, entered into in our own name and for our own account. You are not a party to them and acquire no rights under them. You have no claim, right of action, recourse or entitlement against any such counterparty in connection with your transaction with us, and nothing in our dealings with them creates any contractual or other relationship between you and them.
Because we deal as principal, our interests and yours are not identical. The price we quote includes a margin, and we may profit from a transaction with you and from the way we cover it. We disclose the fee that applies before you confirm an order, and the price we quote is the price you get — but you should understand that we are your counterparty, not your representative.
Every card payment on the platform is authenticated through 3-D Secure. We do not disable it for any client or transaction.
An order you submit is a binding offer to buy or sell the assets specified, on the terms displayed at the time. A contract forms when we accept the order. We may decline an order without giving reasons, including where a limit is exceeded, where verification is incomplete, where a quote has lapsed, or where market or network conditions make execution impracticable.
Any rate we display is indicative until your order is accepted, and is valid only for the short period stated on screen. Digital asset prices move continuously; the rate at execution may differ from the rate you first saw. Once your order is accepted, the rate applied is the rate at execution, and you bear the effect of any movement between submission and execution.
We charge a fee on each transaction. Before you confirm an order, we show you the fee that applies and the rate at which the order will be executed. We do not charge a fee that has not been disclosed to you in that way, and the figure shown at confirmation is the figure that applies to your order.
Blockchain network fees, and any charge levied by your bank or by an intermediary institution, are separate from our fee. They are outside our control, are borne by you, and may be deducted from the amount you receive.
We may change our fees at any time. A change affects only orders placed after it takes effect and never an order already confirmed.
You are responsible for the accuracy of every wallet address, bank account and payment reference you give us, and for confirming that the receiving wallet supports the asset and the network concerned.
Blockchain transactions cannot be reversed, cancelled or recalled once broadcast. If you give us a wrong, incompatible or inaccessible address, the assets may be permanently lost, and neither we nor anyone else can recover them. Please check the address before you confirm. We will not be liable for a loss that results from an address you supplied incorrectly.
We are not responsible for delays caused by blockchain network congestion, a chain reorganisation, a fork, a validator or bridge failure, or by your bank's processing times.
We may set and vary minimum and maximum transaction and cumulative limits, by user or generally, for compliance, risk or operational reasons.
Executed orders are final. We settle in real time: we execute against the market as soon as your order is accepted and deliver the assets immediately, and an on-chain delivery cannot be recalled. There is no cooling-off period — Swiss law does not give consumers a general right of withdrawal from contracts concluded at a distance, and we do not offer one voluntarily.
We do not offer cancellations or refunds, and there is no route to request one. Funds are returned only in the defined situations set out in our Refund Policy — a transaction that did not complete, a client we could not onboard, a duplicate or excess payment, an error of ours, a transaction you did not authorise, or a return required by law. That list is exhaustive and we act on it without you having to ask.
Where a return is due, it is made by the same method you paid, to the same card, in your own name. We cannot return funds to a third party or to a different payment method.
Our Refund Policy is published at https://www.simplewealth.ch/refund-policy and forms part of these Terms. Where it and this section differ, the Refund Policy governs. Raising a card chargeback on a transaction we have delivered is a breach of these Terms; the Refund Policy explains what follows.
Nothing in this section affects a right you have under mandatory law, or our obligation to correct an error of our own.
You are responsible for your account credentials and for everything done through your account. You must:
Where the account holder is an entity, it must ensure that every authorised user complies with this section, must issue individual credentials rather than shared ones where we make that possible, and must notify us immediately when a user's authority ends.
We will never ask you for your password, your private keys or your seed phrase. Anyone who does is attempting to defraud you. We may suspend access where we reasonably suspect unauthorised use, and will tell you when we do unless the law prevents us.
Digital assets carry risks that you should understand before using the service:
Do not commit funds you cannot afford to lose.
We may make features available in beta — currently custody and crypto direct debit. Beta services are provided as they are, for evaluation. They may be incomplete, may behave unpredictably, may change without notice, and may be withdrawn at any time without liability to you.
Where we give you separate terms for a beta service, those terms govern it and prevail over these Terms to the extent they conflict. Do not rely on a beta service for anything you cannot afford to have fail, and keep your own records of anything held in one.
We work to keep the service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. It may be unavailable for maintenance, upgrades, technical failure, third-party outage, or circumstances outside our control. Where an interruption is planned and material, we will give reasonable notice if we can.
Please check that the service is available before relying on it for a time-sensitive transaction.
The platform and its content — text, graphics, logos, icons, images, audio, software and their arrangement — belong to Simplewealth or our licensors and are protected by Swiss and international intellectual property law. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the platform for the purpose of receiving the service, and nothing more.
You may not copy, reproduce, modify, distribute, republish, reverse-engineer, or create derivative works from any part of the platform, or use our name or marks, without our written permission.
We are liable to you for damage we cause by breaching these Terms.
Nothing in these Terms excludes or limits our liability for unlawful intent or gross negligence — Art. 100 of the Swiss Code of Obligations makes any advance exclusion of that liability void — nor for death or personal injury, nor for any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, and to the extent the law permits: we are not liable for indirect or consequential loss, lost profit, lost opportunity, or loss of data; and our aggregate liability to you for slight negligence arising from any one transaction is limited to the fees you paid us in connection with that transaction.
We are not liable for loss arising from market movement, from the failure, depegging or suspension of a stablecoin or its issuer, from blockchain network conditions, from a wallet address or payment detail you supplied incorrectly, from your failure to keep your credentials secure, or from the act or default of a bank, exchange, liquidity provider, issuer or other counterparty — none of whom you have any claim against, as section 4.1 explains.
You agree to indemnify us, and our officers, employees, agents and affiliates, against any loss, liability, claim or demand, including reasonable legal costs, arising from your use of the service, your breach of these Terms, or your breach of any law or third-party right. This does not apply to the extent the loss results from our own breach, gross negligence or unlawful intent.
We will notify you of any claim to which this applies, and you agree to cooperate in its defence. We may assume the defence and control of the matter ourselves, at your cost, where we reasonably consider our interests require it.
We process personal data in accordance with our Privacy Policy, published at https://www.simplewealth.ch/privacy-policy, which explains what we collect, why, who we share it with, and what you can ask of us. Please read it — it is not incorporated into these Terms as a contractual obligation on you, but it tells you how we handle your information.
If you are unhappy with the service, please write to us at the address in section 18, setting out what happened and what you would like us to do. We will acknowledge your complaint and respond within a reasonable time.
We will acknowledge your complaint, investigate it, and give you a reasoned response within a reasonable time. If our response does not resolve the matter, section 17 sets out how disputes are handled.
You may stop using the service and close your account at any time, subject to settling any transaction already in progress.
We may terminate or suspend the relationship on reasonable notice. We may do so immediately and without notice where you have breached these Terms, where we are required to by law or by a regulator, where we have compliance concerns of the kind described in section 3.3, or where continuing would expose us to legal or reputational risk we are not prepared to accept.
We do not hold fiat or digital assets for you: we settle in real time and deliver on execution. Where on termination we nonetheless hold funds in connection with an incomplete transaction, we return them by the method they reached us and in your own name, less amounts we are entitled to deduct and subject to any legal blocking obligation. Sections 9 to 12, 17 and this section survive termination.
We may amend these Terms. Where an amendment is material and adverse to you, we will give you at least 30 days' notice by email or through the platform before it takes effect, and you may close your account without charge before that date if you do not accept it. Continuing to use the service after the effective date means you accept the amended Terms.
We may make immaterial changes — corrections, clarifications, changes that do not affect your rights — with effect from publication. We may also make changes required by law or by a regulator with the notice the law allows, which may be none.
The version published on our website is the version in force, and each version is dated.
These Terms, and any dispute arising out of or in connection with them, are governed by Swiss law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.
Mediation. Before starting proceedings, both of us agree to try to settle the dispute through mediation, before a neutral mediator we both agree on, in Zürich or at another place we agree. Each side bears its own costs and we share the mediator's fee equally. If we cannot agree on a mediator within 30 days, or if mediation does not resolve the dispute within 90 days of it starting, either of us may go to court.
Jurisdiction. The courts of the City of Zürich, Switzerland, have exclusive jurisdiction, subject to the following paragraph and to any other mandatory place of jurisdiction.
Consumers. If you are an individual using the service for purposes outside your trade, business or profession, Swiss procedural law gives you rights we cannot contract away: you may bring proceedings at your own domicile or at ours, and we must bring proceedings against you at your domicile. Neither the mediation requirement nor the jurisdiction clause above limits those rights.
These consumer rights do not apply where the account holder is a legal entity, or where an individual uses the service for business purposes.
For questions, complaints, or notices under these Terms:
Simplewealth AGQuestions about this document? Email info@simplewealth.ch.